Privacy Policy

PRIVACY POLICY

This Privacy Policy explains how ikifive (“we”, “us”, “our”) collects, uses, and shares your personal information when you visit or use ikifive.com (the “Site”), make a purchase, or communicate with us (together, the “Services”).

In this Privacy Policy, “you” and “your” refers to any user of our Services, including customers, website visitors, and anyone whose information we collect.

By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.

1. Changes to this Privacy Policy
   We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons. We will post the updated Privacy Policy on this page and update the “Last updated” date.

2. What personal information we collect
   The personal information we collect depends on how you interact with our Site and Services.

A. Information you provide directly to us
When you place an order, contact us, or create an account, you may provide:

• Contact information: name, email address, phone number, shipping/billing address
• Order information: products purchased (including clothing, candles, reed diffusers), payment confirmation, delivery information
• Account information: username, password, and account preferences (if you create an account)
• Customer support messages: emails, questions, feedback, or other information you choose to share with us
• Reviews or comments: if you submit a review or public feedback on our website

You may choose not to provide certain information, but this may limit your ability to use parts of the Services (for example placing an order or receiving support).

B. Information we collect automatically (cookies & usage data)
When you browse our Site, we may automatically collect information about your device and how you interact with our Services, such as:

• IP address
• Browser type and device information
• Pages viewed and actions taken (cart activity, product views, clicks)
• Referring/exit pages
• Approximate location (based on IP address)
• Interaction with emails or advertisements (when applicable)

We collect this information using cookies, pixels, and similar technologies (“Cookies”).

C. Information we obtain from third parties
We may receive your information from trusted third parties that help us operate our business, such as:

• Shopify (our e-commerce platform provider)
• Payment providers (to process payments securely)
• Shipping and logistics partners (to deliver your order)
• Analytics providers (to understand site performance and customer journeys)
• Advertising partners (where applicable)

Any information we receive from third parties is handled in accordance with this Privacy Policy.

3. How we use your personal information
   We use your personal information to provide, improve, and protect our Services. This includes:

A. To provide and fulfil your order
We use your information to:
• Process your payment
• Confirm your order and send order updates
• Pack, ship, and deliver your items (clothing, candles, reed diffusers, or mixed orders)
• Provide tracking updates
• Handle returns, exchanges, and customer support requests

B. To communicate with you
We may contact you to:
• Respond to your questions and requests
• Provide customer support
• Notify you about order-related issues (shipping updates, address clarifications, stock issues)

C. Marketing and promotional communications
With your permission, we may send marketing communications about ikifive (for example: new launches, restocks, promotions).

You can unsubscribe at any time via the link in our emails. Even if you unsubscribe, we may still send you important non-marketing emails relating to your orders or account.

D. Fraud prevention and security
We use information to help detect and prevent fraud, suspicious activity, misuse, and to keep our website secure.

4. Cookies and tracking technologies
   We use Cookies to improve your shopping experience and understand how visitors use our Site. Cookies can help us:

• Remember your cart and preferences
• Provide core site functionality
• Understand performance and traffic through analytics
• Improve our advertising and marketing (where applicable)

You can manage or disable Cookies in your browser settings. Please note that blocking Cookies may affect website functionality and your user experience.

For information about Shopify-related cookies, visit: https://www.shopify.com/legal/cookies

5. How we share your personal information
   We do not sell your personal information for money. However, we may share your information with trusted third parties to operate our Services, including:

• Shopify (store platform)
• Payment providers (payment processing)
• Shipping carriers and fulfilment partners (delivery and tracking)
• Marketing and analytics partners (site performance + advertising, where applicable)
• Legal authorities (if required by law)

We may also share information to enforce our terms, protect our rights, and prevent fraud.

6. User-generated content (reviews)
   If you choose to post reviews or other content in public areas of the Site, that content may be visible to others. Please do not share private or sensitive information in public reviews.

7. Third-party links
   Our Site may contain links to third-party websites (for example social platforms or external resources). We are not responsible for the privacy or security practices of those third-party websites. Please review their policies before sharing information.

8. Children’s privacy
   Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Data retention
   We keep your personal information only as long as necessary to:

• Fulfil orders and provide customer support
• Maintain business records
• Comply with legal and tax obligations
• Resolve disputes and enforce agreements

10. Data security
    We take reasonable steps to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. Please avoid sending sensitive information through unsecured channels.

11. Your rights and choices
    Depending on your location, you may have rights regarding your personal information, including:

• Right to access your data
• Right to correct inaccurate data
• Right to request deletion
• Right to data portability
• Right to restrict or object to processing
• Right to withdraw consent (where consent is used)
• Right to opt out of targeted advertising (where applicable)

To make a request, contact us at info@ikifive.com.
We may need to verify your identity before processing your request.

Marketing preferences
You can unsubscribe from marketing emails anytime using the link in the email.

12. International transfers
    If you access our Services from outside the Netherlands, your information may be transferred, stored, and processed in other countries (including by service providers such as Shopify). Where required, we rely on lawful transfer mechanisms such as Standard Contractual Clauses.