Returns & Exchange
RETURNS & EXCHANGE POLICY
At ikifive, we want you to love your purchase. If something isn't quite right, you can request a return or exchange within 14 days of receiving your order. This policy applies to clothing and home fragrance products (candles and reed diffusers), with additional conditions listed below.
Exercise your right of withdrawal
If you wish to exercise your statutory 14-day right of withdrawal, please use our Withdrawal Request Form. Once your withdrawal request has been submitted, you will receive a confirmation of receipt by email.Return and exchange window
Requests must be submitted within 14 days of delivery.How to request a return or exchange
Send an email to info@ikifive.com including:• Your order number
• The item(s) you would like to return or exchange
• The reason for your request
• For exchanges: the requested replacement size, colour, or item.
Receive Return Instructions
If your request is approved, we will provide return instructions.Pack Your Item(s) Securely
Please return items securely packaged to prevent damage during transit. Use the original packaging where possible, or a secure waterproof shipping package.Ship Your Return
Return shipping costs are free of charge. We recommend using a trackable shipping service. We are not responsible for returns lost in transit.Refunds
Once your return is received and inspected, and approved under the conditions below, we will issue a refund to the original payment method.Please note:
• Shipping costs are non-refundable
• Refund processing times may vary depending on your payment provider
Exchanges
If you would like a different size, colour, or item, we will do our best to arrange an exchange once your return has been approved and received. If the requested replacement item is out of stock, we will issue a refund instead.Return conditions
To be eligible for a return or exchange, items must be returned:• Within the return window
• In original condition
• With original tags and packaging (where applicable)
• Suitable for resale
Customers may inspect and try on clothing as they would in a physical store. However, we may reduce a refund or refuse a return where the condition of the item indicates handling beyond what is necessary to establish its nature, characteristics, and fit.
We reserve the right to decline a return or exchange if the returned item:
• Shows significant signs of wear or damage
• Has stains, marks, odours, deodorant marks, or makeup marks
• Has been washed
• Has tags removed, reattached, or tampered with
• Has packaging missing or damaged in a way that makes the item unsuitable for resale
Additional rules for candles and diffusers
For hygiene and safety reasons, we cannot accept returns on candles or reed diffusers that have been opened, used, burned, or otherwise tampered with. If your candle or diffuser arrives damaged or faulty, please contact us within 48 hours of delivery with photographs of the issue.Faulty or incorrect item
If you received the wrong item, a damaged product, or a faulty product, please email info@ikifive.com within 48 hours of delivery and include:• Your order number
• Photos of the issue
• Photos of the outer packaging
Need help?
If you have questions about returns or exchanges, please contact us at info@ikifive.com For a faster response, include your order number and clearly describe your request.
